Until coronavirus outbreak, aviation was an essential part of how we travelled to international and domestic destinations for holiday or business. The Covid-19 virus has brought several industries to a standstill along with the aviation sector. All frequent flyers have been asking this question whether air travel is safe or how to fly safe and arrive safe during covid-19. To help all the travellers make well informed decisions about the safety and well being during the pandemic, The Government of India and Ministry of Health have released guidelines for Air Passengers. There a number of precautions, Do’s / Don’ts and steps all passengers have to take to minimize the risk of catching the virus.
1 – From Home to Airport – DO’S
- Maintain Social Distancing and minimum touch.
- Proceed with the required self declaration and mandatory registration on the Arogya Setu App
- Use authorized taxi service following the norms specified by Ministry of Health to get to the airport.
- Follow baggage limitations – Only one check-in bag and one cabin bag allowed.
- Passengers such as very elderly, pregnant ladies, passengers with ailments are advised to avoid air travel.
- Ensure Web Check-in and obtain a boarding pass.
- Passenger to download the baggage tag / baggage identification number, print it and affix it on the bag at a prominent place. In case the passenger is not able to print the baggage tag, then mention the PNR number and passenger name on a thick piece of paper and tag it with a strong string.
- Before entering the terminal, passenger has to ensure that he/she is wearing a mask.
- Report at the airport as per revised reporting time i.e D – 2 hours
- Passenger to certify the status of his/her health through the Arogya Setu App or a self declaration form.
2 – From Home to Airport – DON’TS
- Passenger should not reach the airport late.
- Passenger should not travel if he/she is staying in a containment zone.
- Passenger should not travel if he/she has been tested positive for COVID-19.
- If a passenger who is not permitted to fly, undertakes an air journey he/she shall be liable for penal action.
- The passenger shall give a declaration to the following:
- I/we am/are not residing in any containment zone.
- I/we am/are not suffering from any fever/cough/any respiratory distress.
- I/we am/are not under quarantine.
- If I/we develop any of the above mentioned symptoms, I shall contact the concerned health authorities, immediately.
- I/we have not tested COVID-19 positive.
- I/we am eligible to travel as per the extant norms.
- I shall make my mobile number / contact details available to the airlines whenever required by them.
- I understand that if I undertake the air journey without meeting the eligibility criteria, I would be liable to penal action.
- The Airlines has to ensure that the boarding pass is issued only after the passenger confirms the above declaration.
- In case of PNR having more than one passenger, the declaration would be deemed to be covering all the passengers mentioned in the PNR.
3 – While you are at the Airport
- Passengers should continue to wear mask throughout the journey.
- Passenger to get down from the vehicle with the face mask on and with required documents.
- Passenger proceed towards the thermal screening facility near the entry gate.
- Passenger to get himself/herself checked for temperature and display the status of Aarogya Setu App to the staff at the entry gate.
- In case of non-availability of Aarogya Setu, passenger should be facilitated to go to a counter provided by the airport where Aarogya Setu app can be downloaded
- Passenger to show his/her identity card, the boarding pass/e-boarding pass to the CISF personnel at the entry gate.
- Passenger proceeds to the baggage drop counter and show his/her PNR to the staff. Avoid using baggage trolleys as far as possible.
- An electronic receipt shall be sent to the passenger
- Passenger to adhere to the social distancing which would be specified at the Airports through markings like circle, square or tensor barrier.
- Passenger to complete the check-in procedure and baggage drop at least 60 minutes before the scheduled departure.
4 – At Security Check-in
- Arrangements have been made at airports to guide passengers to walk through the pre-embarkation security screening.
- Passenger to follow the directions as announced by the authorities and divest of all metal on the body to facilitate the security screening.
- Passenger to bring only one hand luggage as per specified size allowed by the airline.
- Passenger to cooperate with security staff by following the instructions for own safety and security.
5 – Security Hold Area
- Passenger to proceed to security hold area after security screening.
- While waiting in the security hold area, passenger to maintain social distancing and sanitization protocols.
- Chairs marked “NOT FOR USE” should not be occupied.
- While going around F&B, retail outlets, passenger should be aware of the social distancing and maintain hygiene.
- Passenger to dispose of all the bio hazardous material like used maks, gloves, tissues, etc in the yellow colored disposable bins placed at strategic locations at the airport.
6 – While Boarding the aircraft
- Passengers to be attentive towards various communication material displayed at the airport about various health advisories relating to pre-boarding and during the flight precautions.
- Passengers to collect the safety kit( three layered surgical mask and sanitizer) from the airlines near the boarding gate.
- Passengers to wear mask and sanitize her/her hands before proceeding to the boarding gate for scanning of the boarding pass.
- Passengers to be attentive towards boarding announcements and reach the boarding queue by following social distancing.
- Display of identity cards by passengers is a must and checkin of the boarding pass would be done by the passenger by self scanning of e boarding pass.
7 – Inside the Aircraft
- During the flight, passengers to strictly follow hygiene and sanitation. Face to face interaction to be minimized.
- Passenger to minimize the use of toilets and avoid any non essential movement in the aisles.
- No queuing at the toilets and only one companion for children and the elderly would be allowed.
- No meal service in the aircraft. Water bottle to be made available in the gallery area or on the seats. Eatables not to be consumed during the flight.
- No Newspaper / magazine will be available. No onboard sale of any item.
- If the passenger feels uncomfortable, fatigued or has respiratory distress, it should be brought to the immediate notice of the crew.
8 – Arrival to destination
- The disembarkation from the airlines would be sequential.
- To disembark, passengers strictly follow the instructions of the crew.
- Maintain social distancing and sanitation at the arrival gate, aerobridges, coaches, ramps etc.
- Passenger to wait at the baggage hold area till baggage arrives in batches.
- Transit passengers will not be allowed to come out of the transit area.
- On Arrival at the destination, passengers should adhere to health protocols as prescribed by the destination state/UT.